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ITIL & ISO20000 |
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This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.
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ITIL News Snippets |
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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
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ITIL & ISO 20000 User Group FAQ (Frequently Asked Questions)
Category: Main -> ITIL
| Answer | | · What is ITIL? ITIL is a comprehensive set of documentation of best practice for IT Service Management. [ Back to Top ]
| | · Of what, specifically, does it comprise? A series of books giving guidance on the best practice provision of IT services, including the environmental and physical facilities needed to support IT. [ Back to Top ]
| | · How any books are there? Seven. These are listed on the front page of this site. [ Back to Top ]
| | · Who runs the qualification schemes? EXIN (Netherlands Examination Institute) and ISEB (Information Systems Examination Board) [ Back to Top ]
| | · Is ITIL copyrighted? Yes. It is owned by the OGC, part of the UK Government. [ Back to Top ]
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