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ITIL & ISO20000 |
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This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.
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ITIL News Snippets |
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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
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ITIL & ISO 20000 User Group FAQ (Frequently Asked Questions)
Category: Main -> BS15000
| Answer | | · What is BS15000? A standard documenting the requirements for an IT Service Management System [ Back to Top ]
| | · What method is it based on? ITIL, the IT Infrastructure Library. [ Back to Top ]
| | · What are the main processes covered? Service Delivery, Relationship, Resolution, Control and Release. [ Back to Top ]
| | · Is there a certification scheme? Yes. It is operated by BSI against BS15000-1 [ Back to Top ]
| | · How does it work? Essentially, like other standards, on the basis of an assessment by an accredited auditor. [ Back to Top ]
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