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ITIL & ISO20000

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Most Recent Posts

What are Proactive Problem Tickets?

ISO internal audit

ISO 20000

ServiceCenter 5.1.2 Creating a new category

ITIL Implementation

ITSM Release Management positions

Where to Obtain the ISO 20000 Standards

Measuring Productivity in a Service Centre

ITIL vs ISO20000

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ITIL & ISO 20000 User Group Forums

ITIL News Snippets

Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

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	ITIL & BS15000 ITSM Group Forum Index -> ITIL General	Mark all topics read

Topics		Replies	Author	Views	Last Post
	What are Proactive Problem Tickets?	0	senseiern	65173	Wed Dec 17, 2008 6:40 am senseiern
	What is differences between change mgmt and release mgmt?	1	jun	34856	Mon Dec 15, 2008 5:10 pm kanu_ch
	ServiceCenter 5.1.2 Creating a new category	0	senseiern	43954	Sat Nov 29, 2008 4:21 am senseiern
	ITIL Implementation	0	SriTPT	42909	Mon Nov 24, 2008 8:17 pm SriTPT
	question about a PLAN to IMPLEMENT ITIL in the COMPANY	1	olipalacios	33691	Sun Sep 28, 2008 7:37 am Mahonri
	Measuring Productivity in a Service Centre	0	rmh	42299	Thu Sep 25, 2008 10:05 am rmh
	How do you measure an SLA ?	4	zekingrat	37148	Mon Sep 22, 2008 12:34 am zekingrat
	ITIL Release Management Business Case	6	PFCITIL	40481	Sun Sep 21, 2008 9:09 am Mahonri
	"ITIL Compliant" Training	3	rmh	32908	Sun Sep 21, 2008 8:14 am Mahonri
	ITIL or ISO 20000 - which one?	3	davida	34260	Thu Aug 21, 2008 6:09 pm AleciaBrent
	ITIL V2 or V3	3	Mallies	33755	Tue Aug 19, 2008 5:40 am M_Croon
	Wanted Ad (Your help would be most appreciated)	1	HelenTurnbull	30431	Tue Jul 22, 2008 2:09 am HelenTurnbull
	Implementing new Problem Management function	1	stevejabba	31133	Thu Jun 26, 2008 12:55 am kmge
	Priority Matrix for Problem Management	0	stevejabba	30264	Fri Jun 20, 2008 12:19 am stevejabba
	Acceptable Level of Exceptions, Rollbacks, etc.	1	ejdulcimer	31636	Tue Sep 25, 2007 2:37 am itsm_stephen
	ITIL Release Management and Testing in Shared Environments	2	PFCITIL	33154	Thu Aug 23, 2007 2:15 am itsm_stephen
	Post Implementation Review	0	vyas	29984	Fri Aug 03, 2007 8:34 pm vyas
	Need ITIL Presenter for Conference	3	hricke	34124	Tue Jul 03, 2007 1:24 am Ozzie
	How to sell ITIL/ISO20000	3	schnorbitz	34056	Fri Apr 06, 2007 2:16 am itil
	ITIL Auditing	6	allie	39915	Fri Oct 27, 2006 3:16 am rajank
	Service Waivers	1	misterenigma	31411	Mon Aug 21, 2006 10:14 pm ITCertGulf
	Service Desk	2	neanea	32992	Mon Aug 21, 2006 10:12 pm ITCertGulf
	New to ITIL	2	Leslie	33481	Thu Aug 17, 2006 7:19 pm Zaid
	Change Management	14	cheekyb	50458	Wed Aug 16, 2006 8:27 pm ITSkeptic
	Itil Speed of Answer and Abandonment Rate	1	Farmgirl	31391	Mon Aug 14, 2006 9:37 pm TemperedMeasures
	Capacity Management	0	Scott	30115	Fri Aug 04, 2006 12:55 am Scott
	ITIL as an international standard	2	snbattle	33552	Tue Jun 13, 2006 4:07 am mattmarkle
	ISO 20000 Implementation Notes	1	KBK	31998	Sat Apr 01, 2006 6:19 pm ServiceGuy
	Incident Management	5	JayDee	38730	Sat Apr 01, 2006 5:09 pm KBK
	Problem Management	3	MarkL	34845	Fri Feb 24, 2006 4:21 am whatcangowrong
	What Does Public Domain Mean?	3	Silver	33270	Thu Sep 01, 2005 1:46 am Reddevil1976
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