BS15000, ITIL and ITSM differences?

[Ernie]

Hi

I am new to this area, so please excuse me if my question is patetic in this forum.

I am senior consultant in security area, so I know deeply ISO 17999, ISO 27001 and the British versions BS 7799 part 1 and 2, so I expect a similar approach to service management that to security in the standards, I can be wrong, of course!

I am now reading BS15000 part 2 (code of practice) and I found it is, from my personal point of view, does not include the same level of detail compared to the security standards.

For example, chapter 7 i(resolution process) n BS15000:2 is 3 pages, and ITIL have two big process for it: incident and problem... I do not have the part 1 of BS15000 (the certification scheme), so I cannot have the whole picture about this.

I know ITIL principles (ITSM Foundation) that I know is more detailed (e.g. not to have more that 5 categories of incident, etc.) and I do not find the final link between 15000 and ITIL / ITSM

Any advice about this?

Thanks a lot.

[ServiceGuy]

Perhaps the following diagram helps?



Courtesy: ISO 20000 Central