Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
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ITIL & BS15000 ITSM Group :: View topic - BS15000, ITIL and ITSM differences?
Posted: Thu Dec 01, 2005 5:34 pm Post subject: BS15000, ITIL and ITSM differences?
I am new to this area, so please excuse me if my question is patetic in this forum.
I am senior consultant in security area, so I know deeply ISO 17999, ISO 27001 and the British versions BS 7799 part 1 and 2, so I expect a similar approach to service management that to security in the standards, I can be wrong, of course!
I am now reading BS15000 part 2 (code of practice) and I found it is, from my personal point of view, does not include the same level of detail compared to the security standards.
For example, chapter 7 i(resolution process) n BS15000:2 is 3 pages, and ITIL have two big process for it: incident and problem... I do not have the part 1 of BS15000 (the certification scheme), so I cannot have the whole picture about this.
I know ITIL principles (ITSM Foundation) that I know is more detailed (e.g. not to have more that 5 categories of incident, etc.) and I do not find the final link between 15000 and ITIL / ITSM
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