Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - Auditing change from BS15000 to ISO 20000
Posted: Thu Jun 15, 2006 12:40 pm Post subject: Auditing change from BS15000 to ISO 20000
Just wanted to have some opinions on the quantum of work it would take a BS15000 certified organization to move to ISO 20000 certification. I have read the document published by BSI on differences between the two. Apart from some changes in Service Reporting and extention in scope of the service management plan, there doesn't seem to be too much of a change. Am I correct in saying that??
It depends on how many of the 796 changes in code of practice you wish to adopt in your ITSM.
For bare minimum compliance to the specification, only 4 changes have been made. In SLA reporting, the term 'for example' has been deleted. Therefore, each of the 6 reports has to be prepared and reviewed at regular intervals. Complaints procedure has been changed to compalints process.
The Lead Assessors need not go through any upgrade course.
To summarise, for minimum compliance, upgrade can be done as a part of the next surveillance audit.
BIP 0039 from BSI gives extensive guidance on both Part 1- specification and Part 2- code of practice.
As a matter policy, it makes sense to get upgraded with minimum change and then add additional elements from the 796 changes in 'code of practice' at a later date.
We are baed near Dubai and would be willing to assist any one in this area.
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