Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - using ISO20000 to start off ITIL
Posted: Thu Jul 31, 2008 12:03 am Post subject: using ISO20000 to start off ITIL
Folks I am just starting on a long road to implement ITIL or at least some of ITIL. My analytical mind told me to benchmark where we are now and try and define the gaps. I bought the BSI ISO20000 workbook / assessment with the view of benchmarking the as it is position.
I have just got my hands on the work book.
Looking at the first two sections chapter 3 and 4 which are
requitements for a management system and
the PDCA cycle / stage.
The guide says I need to carry out these baseline activities against each process.
considering my purpose and where the organisation is at the moment I don't see much point in carrying out these assessments on a framework that currently doen't have a formal defintion.
I would instead like to dive into chapter 5 planning and implementing new or changes services. Because this can be generic against the general change management. chapter previous 3 and 4 need a specific process.
I think it would be appropriate to review the implementation of ITIL process using chapters 3 and 4 after I have implemented something to audit.
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