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ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
Posted: Mon Nov 24, 2008 8:17 pm Post subject: ITIL Implementation
We are an Opensource IT Service Organization. We customize opensource products and provide business solutions to our customers. We are trying to implement ITIL now after 2 years of R&D & Learning process still we lack clarity on the ITIL basics because all the materials downloaded from web talk theory and not related to implementation process(what, How & When) for IT Service Organization.
We have a basic question
Will ITIL help our organization to grow if yes then how?
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