How to Kick Start BS15000

[prashant_1012]

Dear All,

I'm working in a company where we're working on helpdesk with voice and emails call support. We are handling calls for Change Management, Problem Management and also Incident Management.

I would like to know how to go about to offer better and consistest service to the client using the BS15000 standards.

To achive the same how should I kick start the project.

Hoping to get a response

regards

Prash

[ITSMConsultant]

I am assuming your team already has an indepth knowledge of ITIL.

Well you first need to understand if certification is required and that you have the resources to implement, manage and improve your Quality Management System.

The second daunting task is to determine the business- IT alignment and draft the scope of your certification. If you can do this, you will see a path hopefully.

Also hire an experienced consultant , pay for their time rather than posting to this forum for free answers which may be lead you in the wrong direction.

[Reddevil1976]

Prash ITIL itself is a non prescriptive standard it gives you guidelines to work with you have to figure out the rest it is also limited in security and and systems development. BS15000 however is it more presecriptive and offers a greater deal of scope and structure going forward I would however side with precaution dont complicate matters if they dont need to be. Only implement that which has the support of the team otherwise any process will fail.
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