Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - Coniguration Management Plan
Ash, to get a decent template you will have to pay unfortunately. I would suggest a google search look at a number of samples and devise your own. _________________ You cant improve what you cant measure!
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