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ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - Can you get certified with a subset of processes?
Posted: Tue Jul 12, 2005 12:33 am Post subject: Can you get certified with a subset of processes?
Hi
We're working to get a specific support group certified. The support group is part of a larger IT Department which are out of scope for our project.
Some of the processes required for BS15000 certification are not part of the support agreement that the support group has with the organisation For example, Capacity Management - the support group provide monitoring only. However, the wider Department have not established their policies & guidelines for Capacity Mgt so not a lot of activity happens yet and nothing is formalised. The IT Department have initiated a project to address capacity mgt but it will not be ready in time for our planned BS15000 audit.
Is it possible to still get certified by indicating that the service agreement that the support group has explicitly excludes full-on capacity management?
Hi Caroline a partial certification is not possible im afraid the BS15000 standard has been developed to be a complete and comprehensive service framework in essence one bit doesnt work without the other so as far as I am aware no. _________________ You cant improve what you cant measure!
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