Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
Posted: Mon Nov 24, 2008 8:17 pm Post subject: ITIL Implementation
We are an Opensource IT Service Organization. We customize opensource products and provide business solutions to our customers. We are trying to implement ITIL now after 2 years of R&D & Learning process still we lack clarity on the ITIL basics because all the materials downloaded from web talk theory and not related to implementation process(what, How & When) for IT Service Organization.
We have a basic question
Will ITIL help our organization to grow if yes then how?
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