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ITIL & ISO20000
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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - What is differences between change mgmt and release mgmt?
Posted: Thu Sep 18, 2008 6:00 pm Post subject: What is differences between change mgmt and release mgmt?
I know the ITIL V2, but sometimes differences between change management and release management are confused.
Also, I am not sure exactly whether release management is necessary.
Change Management includes all changes to which may potentially have an impact on the IT Service. This can include changes from batch job scheduling, access priveleges, performance testing and hardware moves to VPN configuration changes and beyond.
Not all changes result in releases, not all projects result in release. Release Management should establish the policy for moving Software (and related HW and documentation) from development to production. This includes creating the Release Plan which defines the requirements for testing, acceptance, training, support and deployment
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