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ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - ISO 20000 and Issue Management using JIRA - help!
Posted: Tue Mar 10, 2009 10:31 pm Post subject: ISO 20000 and Issue Management using JIRA - help!
Hi,
I want to implement a workflow within our Atlassan JIRA system to log issues that are alerted by our internal Service Management tools (Zabbix and Oracle GRID Control (inc SQl Server monitoring)).
JIRA is very flexible with its workflow and creation is not a problem. The scope of the workflow would be for Infrastructure issues only (excluding Desktop support).
All I need to know is what sort of best practice questions should the create issue screen include to make it ISO compliant.
Any resource pointers / suggestions gratefully received.
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