Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - Cost of Implementing ISO20000/BS15000
Posted: Wed Apr 05, 2006 2:45 am Post subject: Cost of Implementing ISO20000/BS15000
I am looking for total costs associated with implementing BS15000/ISO20000 from a project planning perspective. What was the budget, size of team, length of time to implement and achieve certification? Is there any where I can get such metric?
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