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ITIL & ISO20000
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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - What is the ROI on an ISO 20000 implementation?
What is the value Add of getting ISO 20000 Certificarion
Very High (competitive advantage ROI)
28%
[ 2 ]
High (Marketing advantage)
42%
[ 3 ]
Medium ( Proof that IT is Working)
28%
[ 2 ]
Low (no ROI , nice to have)
0%
[ 0 ]
Total Votes : 7
Author
Message
Pieterg Newbie
Joined: Mar 29, 2006 Posts: 1
Posted: Mon Apr 10, 2006 5:24 pm Post subject: What is the ROI on an ISO 20000 implementation?
Hi All,
What is the value proposition of an ISO 20000 certification, because best practice is not always equal to best value add within a specific business context.
Did anyone do a ROI on an ISO 20000 implementation/Certification? _________________ Regards
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