Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - Desktop Support Team Lead
Posted: Wed Jun 07, 2006 7:11 am Post subject: Desktop Support Team Lead
Job Title: Windows Desktop Support Team Lead
Location: Houston, TX
Position Type: Contract
Position Number: 457518
Work for one of the largest oil and gas companies in the world and gain experience working on a global enterprise project utilizing cutting edge technology.
Service Operations (SO) is a global team accountable for delivering a range of IT services to the global business. The team is specifically responsible for delivery of the following services:
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