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  ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.

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ITIL & ISO 20000 User Group Forums

  ITIL News Snippets
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

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Description: Official source of the ISO20000-1 and ISO20000-2 standards (from BSI).
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Category: ISO20000

Description: The ISEB examination body.
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Category: ITIL

BBC Technology News 
Description: Technology news from the BBC
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ISO 20000 Toolkit 
Description: The ISO 20000 Toolkit comprises a series of resources to assist with implementation of the standard.
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Description: The EXIN examination body.
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Category: ITIL

The HDI Certification 
Description: The Help Desk Institute's certification schemes.
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Google Answers 
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Thomson Prometric 
Description: ITIL, and other, testing and assessment services.
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Description: Overview of the Microsoft Operations Framework.
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ISO 20000 Certification 
Description: The ISO 20000 certification portal, covering both organizational and personal certification issues.
Added on: 20-Feb-2008 Hits: 1387
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Category: ISO20000

SQMF Certification 
Description: Site dedicated to EXIN's forthcoming SQMF certification scheme.
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Description: Find an IRCA-certified training course for IT service management systems auditors.
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Description: Apply for international recognition as an IT service management systems auditor.
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Category: General ITSM

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  ISO 20000 Source
The ISO 20000 standards can be obtained directly from:

StandardsDirect (BSI):
ISO 20000 Download Page

Or as part of the starter set:
The ISO 20000 Toolkit

The latter is a comprehensive kit containing guides, templates, checklists and presentations.

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  Quick Reference
Exin / BCS ISO 2000 Exams
ISO 20000 & ITIL Resources
Service Level Agreement

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